Q: Does the Rewards Program cost anything to sign up?
A: Nope, signing up is totally free!

Q: Do I have to do anything to stay a Rewards Member?
A: Nope, all that’s required is that you opt-in to either emails or texts from your friends at The Source+!

Q: I had points in your previous Rewards Program, will I still have my points?
A: Yes, all points were transferred between the systems as long as you had at least one method of communication opt-in, either email or mobile!

Q: I tried checking my profile, but it says I’m not in the Rewards Program or need to make a new account. I know I had an account, what’s going on??
A: Some customer profiles did not have either an email address or mobile phone on file, and those profiles are temporarily delayed from uploading to the new system. If this happens to you, all we have to do is get you signed up again with the correct contact info and we’ll get you all your points back!

Q: Can I redeem Rewards online through IHJ for Curbside/Online Pickup/Delivery orders?
A: Yes! IHJ integrates with our Rewards Program, and you can apply dollar-off rewards directly on I Heart Jane. If you would like to redeem product-based rewards, just use the “Special Instructions” field to let us know what you’d like to redeem!

(Also make sure to check out our Curbside and Delivery FAQ pages on our site!)